Refund policy

REFUND POLICY

Showroom Sales 

All sales made in our showroom are subject to the following terms and conditions.

Returns & Cancellations

All showroom sales are considered final. Refunds will not be issued, and purchase orders may not be canceled once the order has been placed, regardless of whether the merchandise has been delivered, is awaiting delivery, or is being held for customer pickup.

At the sole discretion of Family Room Furniture, a return or exchange may be authorized under exceptional circumstances. Approved returns will be issued as store credit only. Cash or credit card refunds will not be provided.

Return Eligibility

Any request for an authorized return or exchange must be made within seven (7) calendar days of delivery or customer pickup.

To qualify for a return:

• The merchandise must be unused and in like-new condition.

• The merchandise must be returned in its original packaging, including all accessories and documentation.
• The merchandise must not show signs of use, damage, or modification.

Restocking Fee

Approved returns are subject to a 35% restocking fee.

After deducting the applicable restocking fee, the remaining balance will be issued as store credit for future purchases.

Delivery Errors, Missing Items & Shipping Damage

Claims involving:

• Missing or incomplete merchandise,
• Incorrect items received,
• Merchandise damaged during delivery, must be reported to Family Room Furniture within 24 hours of delivery or pickup.

Final Sale Items

The following items are Final Sale and are not eligible for return, exchange, or store credit:

•  Clearance or closeout merchandise
• Special-order or custom-order products
• Floor models sold “as is”

ONLINE SALES

All online purchases are subject to the following terms and conditions.

Returns

Eligible items may be returned within 7 calendar days of delivery.

Returned merchandise must be:

• Unused and in its original condition.
• Returned in its original packaging with all accessories.

Approved returns are subject to a 20% restocking fee. Original delivery charges are non-refundable.

Refunds

Once the returned merchandise has been received and inspected, approved refunds will be issued to the original payment method, less any applicable restocking, delivery, or pickup fees.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom or special-order merchandise.
• Clearance or Final Sale items.
• Furniture that has been assembled or used.
• Merchandise damaged after delivery due to misuse or improper handling.

Damaged, Missing or Incorrect Items

Any claim for damaged, missing, defective, or incorrectly shipped merchandise must be reported within 24 hours of delivery.