Shipping policy

Shipping & Delivery Policy

At Family Room Furniture, we are committed to providing a smooth and reliable delivery experience. Please review the following information before placing your order.

Delivery Areas

We currently deliver throughout Puerto Rico, including Vieques and Culebra. Delivery availability is subject to our service routes and scheduling.

*Vieques and Culebra require a special delivery quote due to additional transportation and logistics. If delivery is needed to either of these islands, please contact our store directly for pricing and availability.

Delivery Scheduling

Once your order has been placed, a Family Room Furniture representative will contact you within 24–48 business hours to coordinate your delivery date.

Customer Communication

All delivery-related communications will be made using the contact information provided during checkout. We may contact you by phone call, text message, or email to confirm or update your delivery appointment.

Delivery Day

Because delivery routes may be affected by traffic, weather, or other unforeseen circumstances, we cannot guarantee a specific delivery time.

A member of our team will contact you one day before your scheduled delivery as a reminder.
On the day of delivery, our driver will contact you shortly before arriving at your location.
An adult (18 years or older) must be present to receive the merchandise.

If no one is available upon arrival, our delivery team will wait for up to 15 minutes. After that time, the delivery will be considered unsuccessful, and the order will be rescheduled. A redelivery fee may apply based on your location and our current delivery rates.

Standard Delivery Service

Our standard delivery service includes:

Delivery to your home
Unpacking of eligible furniture
Professional assembly of eligible furniture

TV Units

TV Units are delivered in their original factory packaging and are not unpacked, assembled, or installed as part of our standard delivery service.

If you would like your TV Unit professionally assembled and installed, please contact our store after placing your order to schedule this service. Additional installation fees may apply depending on the product and delivery location.

Customer Responsibilities

To ensure a successful delivery, customers are responsible for:

Confirming that the furniture will fit through all doorways, hallways, staircases, elevators, and other access points before delivery.
Ensuring the delivery path is clear and safe for our delivery team.
Securing pets and removing any obstacles that could interfere with the delivery.

Family Room Furniture is not responsible if merchandise cannot be delivered due to insufficient access or space within the residence. Additional delivery or return fees may apply if another delivery attempt is required.

Thank you for choosing Family Room Furniture. We appreciate your business and look forward to furnishing your home.